Mature Dry Skin - Settling in Experiences

Normal “settling in” experiences...

When introducing a new regimen, it’s not uncommon to experience a “settling in” period. It’s normal and nothing to worry about. If this does happen to you it is likely to occur some time in the first month of use and usually lasts 3 to 4 days and at most a week.

Dry Patches

Dryness, in the form of a few dry patches in your skin at the beginning of a new routine is quite common. This should settle within a few days, but if it doesn’t, reach out to us and we can make sure that the product you received is right for your skin, and if it's not, we'll swap it.

A Pimple or Two

If you experience one or two pimples it can be annoying but it’s also quite common. While they will probably clear by themselves over a few days, we recommend not using the Vitamin C serum until they clear.


You may experience some tingling, especially at night. If it feels uncomfortable, use the Smooth Serum (No. 4) sparingly every other night until tolerance improves (it almost always does) and then build up frequency and dosage.

Reactions that need attention...

If you are experiencing persistent dryness, redness or irritation, these are not “normal” settling in experiences. Please get in touch with us as we will need to make a change to your regime (we will do at our expense).

Your skin cells do not turn over in 24 hours, they take more like 28 days. To see some real changes in your skin, you need to give it 3 weeks, at least - possibly more! And some ingredients (like Vitamin A) have been shown to have effect even after 4 years! If there is anything that you are unsure or concerned about, please let us know (by email: or by phone 1300 884 875) and we will do all we can to help.

Wishing you luck and hoping that you love the products as much as we do.