Shipping & Returns
SHIPPING WITHIN AUSTRALIA
We provide free standard shipping on orders over $99 and free Express Post shipping on orders over $400. Orders under $99 incur an $8 shipping fee. You can also upgrade to Express Post at any time for $12.95.
Once placed, your order will be dispatched within 1 business day. Please allow up to 3 business days for your order to be dispatched during peak promotional periods. We appreciate your patience and understanding.
Orders are shipped with Australia Post and can be tracked via the tracking number in your dispatch notification email. If you have not received your order within 7 business days of placing it, please contact us.
GOLD MEMBERS receive free standard shipping, and free Express Shipping on orders over $99AUD.
PLATINUM MEMBERS receive free Express Post shipping on orders over $50AUD.
SHIPPING TO NEW ZEALAND
Standard shipping is free on orders over AUD$250. Orders under AUD$250 incur a AUD$30 shipping fee.
Once placed, your order will be dispatched within 2 business days. Please allow up to 5 business days for your order to be dispatched during peak promotional periods. We appreciate your patience and understanding.
Please allow up to 10 business days for the delivery of your order.
SHIPPING WITHIN THE UNITED STATES
Standard shipping is free on orders over USD$70 within the United States. Spend over USD$350 and receive free Express Post shipping. Orders under USD$70 incur a USD$7 shipping fee. You can also upgrade to Express Post at any time for USD$12.95.
Once placed, your order will be dispatched within 1 business day. Please allow up to 3 business days for your order to be dispatched during peak promotional periods. We appreciate your patience and understanding.
Orders are shipped with USPS and can be tracked via the tracking number in your dispatch notification email. If you have not received your order within 7 business days of placing it, please contact us.
GOLD MEMBERS receive free standard shipping, and free Express Shipping on orders over USD$70.
PLATINUM MEMBERS receive free Express Post shipping on orders over $50AUD.
SHIPPING WITHIN THE UNITED KINGDOM
Standard shipping is free on orders over £50 within the United Kingdom. Spend over £260 and receive free Express Post shipping. Orders under £50 incur a £5 shipping fee. You can also upgrade to Express Post at any time for £7.
Once placed, your order will be dispatched within 1 business day. Please allow up to 3 business days for your order to be dispatched during peak promotional periods. We appreciate your patience and understanding.
Orders are shipped using DPD and can be tracked via the tracking number in your dispatch notification email. If you have not received your order within 7 business days of placing it, please contact us.
GOLD MEMBERS receive free standard shipping, and free Express Shipping on orders over £50.
PLATINUM MEMBERS receive free Express Post shipping on orders over $50AUD.
SHIPPING INTERNATIONAL
Standard international shipping is free on orders over AUD$250. Orders under AUD$250 incur an AUD$30 shipping fee.
Once placed, your order will be dispatched within 1 business day. Please allow up to 3 business days for your order to be dispatched during peak promotional periods. We appreciate your patience and understanding.
Delivery times are usually between 1 and 3 weeks from the date of order and depend on delivery destination.
Please note: Orders delivered to addresses outside Australia, New Zealand, United States and United Kingdom may be liable for local duties or taxes which are payable by the purchaser.
RETURNS POLICY
Returning an unwanted item?
Our Promise To You
Your satisfaction truly matters to us, and we want you to absolutely love your ESK experience. If you try our products and they’re not right for you, we’ve got you covered with our money-back guarantee. No hoops, no hesitation, it really is as simple as that; because if you’re not happy, neither are we.
Here To Help
We created ESK to provide evidence-based skincare that truly works, and we believe that’s why you chose us too! We understand how disheartening it can be when things don’t go as expected, so we’d love the chance to turn that around for you.
Our Customer Care Team would be delighted to offer a complimentary regime tweak to ensure you’re using the best products for your skin concerns. You’ll still be fully covered by our money-back guarantee, and we’d be so grateful for the opportunity to help you achieve the results you’re after.
Money-back guarantee
Our money-back guarantee covers the first 60-days from delivery, but we understand every situation is different. If you need more time or something just doesn’t feel right, please get in touch! We’ll always do our best to ensure you’re completely satisfied.
The details
We keep things simple and fair, and none of the conditions below affect your legal rights.
• Refunds cover 100% of product costs (shipping isn’t included).
• Free gifts that came with your order will need to be returned as well.
• Products do need to be returned so we can process a refund, exchange or credit, unless we advise otherwise.
• Customers are responsible for the return and its cost, unless we specify an exception.
That’s genuinely all there is to it.
Responsibility
Returned items are your responsibility until they are delivered to us, so please make sure they’re packed up securely!
As the parcel remains your responsibility until it arrives at our office, please ensure that you get proof of postage (i.e. a tracking number) in case you need to contact us about your return.
Fair use
If we do notice an unusual, multiple or suspicious pattern of returns or re-delivery activity, we hold the right to refuse refund in these cases. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
Please note, if you return products for a refund that have not been discussed with the customer service team as being returned (i.e. from previous orders from outside of the 30 day returns) we reserve the right to refuse refund on these items.