Careers at ESK

If you are excited by a fast-paced environment, interacting with customers, confidently providing advice, solving customer challenges while delivering exceptional service, our Customer Care Consultant role may be for you. As a Customer Care Consultant, you will be the face of our brand ensuring every customer interaction reflects ESK Evidence Skincare’s commitment to science-backed skincare, unparalleled service and a desire to delight our customers.

The ideal candidate will have a strong passion for skincare, a customer-first mindset, and the ability to balance a friendly, approachable demeanor with the professionalism required to resolve issues and provide exceptional service. Our mission is to provide evidence-based skincare solutions that genuinely address customer needs. The goal of the Customer Care Team is to ensure every customer feels supported, valued, and confident in their skincare journey. We take immense pride in the work we do and the impact we have, always striving to create seamless experiences that build loyalty and trust.

KEY RESPONSIBILITIES Customer Support & Experience

• Respond to customer inquiries via email, phone, social media, and online chat platforms in a timely and professional manner.
• Support customers through their end-to-end skincare journey pre and post purchase, ensuring a personal service and total customer satisfaction.

Operational Support

• Help maintain and update the customer service knowledge base, FAQs, product information and processes to maintain service standards, accuracy and efficiency.
• Assist with a range of customer experience and customer service tasks.

Team Collaboration

• Work closely with the Customer Care Manager and team to ensure efficient day-to-day operations.
• Collaborate with team members to share customer feedback and ensure consistent service quality.

About You

When it comes to skills and experience, you have:

• A genuine passion for people, skincare and helping others achieve their skincare goals.
• Excellent communication skills, both verbal and written, with the ability to provide clear, informative, and professional responses.
• 3+ years of experience in customer service, retail, or skincare-related fields.
• Strong problem-solving skills with the ability to think on your feet and resolve customer issues efficiently.
• Detail-oriented with a strong ability to manage multiple tasks while maintaining quality service.
• Comfortable using various communication platforms and CRM systems.

Why Join Us?

• Opportunities for professional development and career growth within the company.
• Employee discounts on our skincare products.
• A supportive team environment where your passion for skincare can thrive.

ESK Skincare Core Values

Our core values define everything we do. The right person for this role will personally align with them and understand why they are essential for success.

Acting with Integrity at all times

Every decision we make is rooted in science. We don’t follow trends—we follow the evidence. Our interactions with clients, information shared, and recommendations made, reflect information based on the best available evidence and what is in their best interest.

Seeking to surprise and delight our customers

We genuinely care about our customers and strive to exceed their expectations at every touchpoint. This includes our products, policies and—as it relates to customer service—providing contact, assistance, information and advice which exceeds their expectations.

Striving for Excellence

We are never complacent. We are always learning, evolving, and striving for better.

If you are passionate about skincare and customer experience, we’d love to hear from you!

If you are excited by a fast-paced environment, interacting with customers, confidently providing advice, solving customer challenges while delivering exceptional service, our Customer Care Consultant role may be for you. As a Customer Care Consultant, you will be the face of our brand ensuring every customer interaction reflects ESK Evidence Skincare’s commitment to science-backed skincare, unparalleled service and a desire to delight our customers.

The ideal candidate will have a strong passion for skincare, a customer-first mindset, and the ability to balance a friendly, approachable demeanor with the professionalism required to resolve issues and provide exceptional service. Our mission is to provide evidence-based skincare solutions that genuinely address customer needs. The goal of the Customer Care Team is to ensure every customer feels supported, valued, and confident in their skincare journey. We take immense pride in the work we do and the impact we have, always striving to create seamless experiences that build loyalty and trust.

KEY RESPONSIBILITIES Customer Support & Experience

• Respond to customer inquiries via email, phone, social media, and online chat platforms in a timely and professional manner.
• Support customers through their end-to-end skincare journey pre and post purchase, ensuring a personal service and total customer satisfaction.

Operational Support

• Help maintain and update the customer service knowledge base, FAQs, product information and processes to maintain service standards, accuracy and efficiency.
• Assist with a range of customer experience and customer service tasks.

Team Collaboration

• Work closely with the Customer Care Manager and team to ensure efficient day-to-day operations.
• Collaborate with team members to share customer feedback and ensure consistent service quality.

About You

When it comes to skills and experience, you have:

• A genuine passion for people, skincare and helping others achieve their skincare goals.
• Excellent communication skills, both verbal and written, with the ability to provide clear, informative, and professional responses.
• 3+ years of experience in customer service, retail, or skincare-related fields.
• Strong problem-solving skills with the ability to think on your feet and resolve customer issues efficiently.
• Detail-oriented with a strong ability to manage multiple tasks while maintaining quality service.
• Comfortable using various communication platforms and CRM systems.

Why Join Us?

• Opportunities for professional development and career growth within the company.
• Employee discounts on our skincare products.
• A supportive team environment where your passion for skincare can thrive.

ESK Skincare Core Values

Our core values define everything we do. The right person for this role will personally align with them and understand why they are essential for success.

Acting with Integrity at all times

Every decision we make is rooted in science. We don’t follow trends—we follow the evidence. Our interactions with clients, information shared, and recommendations made, reflect information based on the best available evidence and what is in their best interest.

Seeking to surprise and delight our customers

We genuinely care about our customers and strive to exceed their expectations at every touchpoint. This includes our products, policies and—as it relates to customer service—providing contact, assistance, information and advice which exceeds their expectations.

Striving for Excellence

We are never complacent. We are always learning, evolving, and striving for better.

If you are passionate about skincare and customer experience, we’d love to hear from you!

• We are looking for a proactive and hands-on Warehouse and Office Operations Manager to lead the day-to-day operations across our warehouse and office functions.
• This is a dynamic role that sits at the heart of our skincare business, responsible for managing inbound and outbound logistics, inventory control, order fulfilment, and administrative support.
• You'll work closely with the General Manager to drive performance, lead projects, and ensure our systems and processes scale as we grow.

Key Responsibilities

Warehouse Management

• Manage end-to-end warehouse operations, including picking, packing, dispatch, and receiving.
• Coordinate all inbound and outbound deliveries, ensuring timely processing and cost-effective transport options.
• Mentor and lead a team of warehouse staff, managing rosters, task delegation, and day-to-day supervision.
• Prepare and submit weekly and monthly performance reports to senior management.
• Maintain warehouse cleanliness, efficiency, and compliance with WHS policies.

Inventory & Logistics Management

• Monitor stock levels and ensure full visibility of inbound stock and products in transit.
• Track order fulfilment KPIs to meet customer SLA requirements (both B2C and B2B).
• Collaborate with the Supply and Demand Planner to ensure adequate stock availability and timely reordering.
• Regularly audit freight and transport providers to ensure value for money and service efficiency.

Order Management

• Troubleshoot and resolve order-related issues, working closely with the Customer Service team.
• Monitor eCommerce and WMS platforms to ensure seamless and accurate order processing.
• Identify and implement improvements to minimise fulfilment errors and delays.

Office Administrative Support

• Manage ordering and stock levels of office and warehouse supplies.
• Coordinate with IT providers for onboarding of new hires and general tech support needs.
• Act as the main point of contact for internal teams, external vendors, and building management.
• Support the General Manager with HR administration including leave tracking, calendar management, and employee records.
• Assist with ad hoc and ongoing business projects, managing timelines and updating the project tracker.

About You

• 3+ years' experience in a similar operations, warehouse or logistics role (FMCG or eCommerce preferred).
• Strong understanding of warehouse workflows, supply chain processes, and order fulfilment systems.
• Comfortable balancing physical, hands-on tasks with desk-based reporting and admin responsibility.
• Proficient in tools such as Shopify, ShipStation, and Microsoft Office.
• Excellent communication and problem-solving skills.
• Highly organised, with a proactive mindset and a passion for continuous improvement.
• Forklift licence (highly regarded).

Why Join Us?

• Be part of a growing, purpose-led company making a real impact in the skincare space.
• Take on a role with genuine variety and ownership across operations and business projects.
• Enjoy generous staff discounts on skincare products.
• Join a collaborative, high-performing team that values integrity, excellence, and customer care.

ESK Skincare Core Values

• Acting with integrity at all times – Every decision we make is rooted in science. We don’t follow trends—we follow the evidence.
• Seeking to surprise and delight our customers – We genuinely care about our customers and strive to exceed their expectations at every touchpoint.
• Striving for excellence – We are never complacent. We are always learning, evolving, and striving for better.

• If you are excited by a fast-paced environment, interacting with customers, confidently providing advice, solving customer challenges while delivering exceptional service, our Customer Care Specialist role may be for you.
• You will be the face of our brand ensuring every customer interaction reflects ESK Evidence Skincare’s commitment to science-backed skincare, unparalleled service and a desire to delight our customers.
• The ideal candidate will have a strong passion for skincare, a customer-first mindset, and the ability to balance a friendly, approachable demeanor with the professionalism required to resolve issues and provide exceptional service.

Key Responsibilities Customer Support & Experience

• Respond to customer inquiries via email, phone, social media, and online chat platforms in a timely and professional manner.
• Provide expert advice to customers on skincare products and regimes, ensuring they receive personalised recommendations that meet their needs.
• Support customers through their end-to-end skincare journey pre and post purchase ensuring complete satisfaction.
• Maintain up-to-date knowledge of skincare trends, products, and ingredients to support customers’ skincare goals effectively.
• Resolve customer issues, ensuring a positive and seamless experience.

Operational Support

• Help maintain and update the customer service knowledge base, FAQs, and product information to ensure accurate and up-to-date resources.
• Document customer interactions and feedback in the customer service platform Hubspot.
• Assist with a range of Customer Support tasks including but not limited to: Order tracking, product returns, exchanges, and troubleshooting.
• Own the management and completion of various customer experience tasks including: Before & Afters, Consumer and Product Trials, New Customer Follow-ups and Skin Consultations.
• Participate in improving customer service processes and workflows to ensure efficiency and service excellence.

Team Collaboration

• Work closely with the Customer Care Manager and team to ensure efficient day-to-day operations.
• Collaborate with team members to share customer feedback and ensure consistent service quality.
• Learn and adapt to product updates and service standards to ensure quality support.
• Participate in regular team meetings and training sessions to continuously improve product knowledge and customer service skills.

About You

• A genuine passion for people, skincare and helping others achieve their skincare goals.
• Excellent communication skills, both verbal and written, with the ability to provide clear, informative, and professional responses.
• 3+ years of experience in customer service, retail, or skincare-related fields.
• Strong problem-solving skills with the ability to think on your feet and resolve customer issues efficiently.
• Detail-oriented with a strong ability to manage multiple tasks while maintaining quality service.
• Comfortable using various communication platforms and CRM systems.

Why Join Us?

• Opportunities for professional development and career growth within the company.
• Employee discounts on our skincare products.
• A supportive team environment where your passion for skincare can thrive.

ESK Skincare Core Values

• Acting with integrity at all times – Every decision we make is rooted in science. We don’t follow trends—we follow the evidence.
• Seeking to surprise and delight our customers – We genuinely care about our customers and strive to exceed their expectations at every touchpoint.
• Striving for excellence – We are never complacent. We are always learning, evolving, and striving for better.

• We are seeking a data-driven and detail-oriented Supply and Demand Planner to join our team.
• This role is key to ensuring accurate forecasting of demand, product supply and efficient inventory levels across the end-to-end supply chain.
• Reporting to the General Manager, the ideal candidate will have a strong grasp of supply chain planning, supplier performance tracking, and cross-functional collaboration with sales, marketing, and finance.

Key Responsibilities Forecasting & Demand Planning

• Build and maintain a rolling 12-month forecast across both finished goods and raw materials.
• Analyse market sales performance and order volumes to optimise planning accuracy.
• Collaborate with Sales and Marketing teams to align forecasts with promotional calendars and product launches.

Procurement & PO Management

• Raise and track purchase orders for local and international suppliers.
• Forecast procurement needs based on demand plans and stock levels.
• Ensure timely PO processing and delivery.

Supplier Performance & Cost Optimisation

• Maintain supplier scorecards and provide monthly reports to management.
• Conduct regular supplier audits and reviews.
• Identify and propose cost-saving opportunities.

Freight & Logistics Coordination

• Manage relationships with freight forwarders to ensure timely and cost-effective shipments.
• Track inbound deliveries and coordinate with the warehouse team.
• Support freight cost tracking and identify opportunities for improvements.

Inventory Management

• Monitor inventory health across internal and 3PL locations.
• Participate in regular stock reconciliations and audits.
• Work with warehouse and 3PL partners to resolve discrepancies and improve accuracy.

Financial & Operational Analysis

• Track and maintain accurate Cost of Goods Sold (COGS).
• Assist in the preparation and tracking of the operations budget.
• Deliver data-driven insights and reports to support business decision-making.

Systems & Process Improvement

• Assist in evaluating and improving supply chain systems.
• Contribute to the development and documentation of planning SOPs.
• Support implementation of new tools or system enhancements.

S&OP Management

• Prepare materials for monthly Sales & Operations Planning (S&OP) meetings.
• Present forecast updates, inventory risks, and supply gaps.
• Follow up on action items from S&OP reviews to ensure alignment between functions.

Qualifications & Experience

• Bachelor’s degree in supply chain, or a related field.
• 3+ years’ experience in supply & demand planning, procurement, or supply chain operations.
• Proficient in Excel and experienced with ERP systems (e.g., SAP, NetSuite, CIN7).
• Strong analytical and numerical skills with a keen eye for detail.
• Excellent communication and stakeholder management skills.
• Experience working with 3PLs, freight providers, and global suppliers.

What We Offer

• Heavily discounted skincare
• Exposure to international markets and multi-channel operations
• A collaborative and fast-paced team environment

ESK Skincare Core Values

• Acting with integrity at all times – Every decision we make is rooted in science. We don’t follow trends—we follow the evidence.
• Seeking to surprise and delight our customers – We genuinely care about our customers and strive to exceed their expectations at every touchpoint.
• Striving for excellence – We are never complacent. We are always learning, evolving, and striving for better.

• We’re looking for a proactive and detail-oriented Social Media & PR Coordinator to support the execution of our global public relations, influencer, and social media strategies.
• You’ll help coordinate agency partners, manage influencer relationships, and assist in the planning and execution of daily social content.
• This is a hands-on, fast-moving role that’s ideal for someone who’s passionate about skincare, storytelling, and building brand presence across both traditional media and digital channels.

Key Responsibilities Media Support & Execution

• Build and maintain press contact databases
• Assist with drafting and distributing media releases, alerts, and pitches
• Monitor and track media coverage; compile weekly and monthly PR reports
• Coordinate product send-outs, media gifting and seeding campaigns

Influencer Engagement

• Maintain influencer database and track gifting, outreach and content deliverables
• Coordinate influencer seeding and follow-up communication
• Assist in identifying and onboarding new creators aligned with brand values
• Track influencer content performance and compile UGC reports

Social Media Coordination

• Support the planning, creating & scheduling of content across Instagram, TikTok, LinkedIn and Facebook
• Draft captions and help brief creative for content assets (reels, stories, grid etc)
• Monitor channels for engagement
• Track performance and assist in weekly & monthly social reporting
• Stay across trends, competitor activity and platform updates

Agency & Internal Coordination

• Liaise with internal teams and external PR/social agencies in AUS, UK, and US
• Support briefings, feedback, and campaign deliverables
• Help align timelines across PR, social and broader marketing activity

Administrative & Event Support

• Assist in scheduling interviews, press days, influencer calls, and events
• Maintain a master PR, influencer, and content calendar
• Support logistics, pack-ups and organization for media/influencer events

Skills & Experience

• Degree in PR, Communications, Marketing, Journalism or a related field (desired not necessary)
• 1–2 years’ experience in PR, social media & influencer marketing
• Excellent writing, proofreading, and communication skills
• Highly organized and confident juggling multiple timelines and stakeholders
• Comfortable working across time zones and managing external partners
• Familiarity with tools like Meta Business Suite, Later, Canva, Capcut, or similar
• Self-motivated with a strong work ethic
• Able to work independently and take initiative
• Flexible and adaptable in a fast-paced environment
• Excellent interpersonal and communication skills

ESK Skincare Core Values

• Acting with integrity at all times – Every decision we make is rooted in science. We don’t follow trends—we follow the evidence.
• Seeking to surprise and delight our customers – We genuinely care about our customers and strive to exceed their expectations at every touchpoint.
• Striving for excellence – We are never complacent. We are always learning, evolving, and striving for better.