Return Policy

Our Promise To You

Your satisfaction truly matters to us, and we want you to absolutely love your ESK experience. If you try our products and they’re not right for you, we’ve got you covered with our money-back guarantee. No hoops, no hesitation, it really is as simple as that; because if you’re not happy, neither are we.

Here To Help

We created ESK to provide evidence-based skincare that truly works, and we believe that’s why you chose us too! We understand how disheartening it can be when things don’t go as expected, so we’d love the chance to turn that around for you.

Our Customer Care Team would be delighted to offer a complimentary regime tweak to ensure you’re using the best products for your skin concerns. You’ll still be fully covered by our money-back guarantee, and we’d be so grateful for the opportunity to help you achieve the results you’re after.

Money-back guarantee

Our money-back guarantee covers the first 60-days from delivery, but we understand every situation is different. If you need more time or something just doesn’t feel right, please get in touch! We’ll always do our best to ensure you’re completely satisfied.

The details

We keep things simple and fair, and none of the conditions below affect your legal rights.

• Refunds cover 100% of product costs (shipping isn’t included).

• Free gifts that came with your order will need to be returned as well.

• Products do need to be returned so we can process a refund, exchange or credit, unless we advise otherwise.

• Customers are responsible for the return and its cost, unless we specify an exception.

That’s genuinely all there is to it.